FAQs

Care Instruction


"Find quick answers to the most common questions about our products, sizing, orders, returns, and more. If you can’t find what you’re looking for, feel free to reach out through our contact form — we’re here to help!"

Find your perfect jutti size.


Measure your foot from heel to big toe in centimeters (cm). Then, check our Size Chart and match your measurement to the right size.

Return/Exchange


Return & Exchange Policy


  • Returns/exchanges accepted within 3 days of delivery.

  • Items must be unused, unwashed, and in original packaging with all tags attached.

  • Products must be in the same condition as received.

  • Sale items and products priced below PKR 3000 are not eligible for return, exchange, or refund.

How to Return


  • Email Customer Care to request a Return Form.

  • Include the completed form in your return shipment.

  • Customers are responsible for shipping costs when sending items back.

Refund Policy


  • Refunds apply only to Debit/Credit card payments.

  • Cash on Delivery (COD) orders are exchange only, no refunds.

  • Shipping charges are non-refundable unless the product is wrong or defective.

Important Notes


  • Exchanges depend on stock availability at the time of processing.

  • Returns not meeting the above conditions may be refused

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