Velvet Block Heels

“How do I take care of my juttis/heels?” → Short guide on cleaning & storage.

Measure your foot from heel to big toe in centimeters (cm). Then, check our Size Chart and match your measurement to the right size.

Return & Exchange Policy

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  Returns/exchanges accepted within 3 days of delivery.
  
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  Items must be unused, unwashed, and in original packaging with all tags attached.
  
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  Products must be in the same condition as received.
  
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  Sale items and products priced below PKR 3000 are not eligible for return, exchange, or refund.
  

How to Return

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  Email Customer Care to request a Return Form.
  
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  Include the completed form in your return shipment.
  
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  Customers are responsible for shipping costs when sending items back.
  

Refund Policy

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  Refunds apply only to Debit/Credit card payments.
  
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  Cash on Delivery (COD) orders are exchange only, no refunds.
  
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  Shipping charges are non-refundable unless the product is wrong or defective.
  

Important Notes

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  Exchanges depend on stock availability at the time of processing.
  
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  Returns not meeting the above conditions may be refused
  

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